About the Program
Should you not redeem your awarded value within 180 days from when you had first recieved your email to redeem, they will expire.
You can see when your value had been awarded on the 'Statement' page when you are logged in.
When you redeem for your chosen product, it will have its own expiry date of at least one year.
We would first ask you check your statement when logged in to see your award history to see if they have already been awarded.
If you are expecting 2 awards for different policies, these may be loaded on seperate date. Should your award not be loaded after 45 days of your policy renewing, please fill out a contact us form below.
First log into your account and click 'Redeem Your Vouchers' on the top bar.
You can then see the products that are available to redeem for, you can then add your chosen product(s) to your basket and check out.
Don’t forget to update your delivery address before checking out.
Unfortunately links in emails expire after 7 days, to request a new link, you can click 'yes' on the webpage when clicking the expired link or request a forgotten password email here to request a new link to log into your redemption acount.
About the Rewards
You can spend your Love2shop card in 95+ stores. For the full list of retailers please click here.
Please register your Love2shop card on www.love2shop.co.uk so you can; view your balance and activity, report a lost or stolen card and get exclusive offers and deals including e-codes for experience days or online spending.
Please note: accepting retailers continually change. Details correct at time of design.
You will receive your e-Gift Card to your registered email address in the form of a digital gift code, and a link to a redemption portal. From there, they enter the code, and choose their own reward from a catalogue of shopping, dining, and experience brands.
Love2shop e-Gift Cards can only be redeemed for rewards from the e-Gift card redemption portal. You can pick from a selection of in-store, online, experience, and dining brands. For the full list of retailers please click here.
Please note: accepting retailers continually change. Details correct at time of design.
Your Love2shop e-Gift Card will have an expiry date on the email when it is sent to you. This will be a year from the date of dispatch.
Please note when you exchange your e-Gift Card, you will receive a new product which would have its own expiry date.
The Love2shop Card will have an expiry date printed on the front of it, this will be at least a year from the date of dispatch, however this is normally much longer.
If you have issues using either product, please contact help@love2shop.co.uk or call 0344 375 0739 with your card number or code details, so the team can investigate further.
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Unfortunately once your order has been dispatched the delivery address cannot be changed
e-Gift Cards are sent to your registered email address, if you would like to change this, please update your registered email address before placing your order!
Once e-Gift Cards have been dispatched, they can only be resent to the original email address.
E-codes are delivered to your registered email address within 3 full working days. Don’t forget to check your junk and spam inboxes too.
Physical cards are delivered to the address entered at checkout within 10 full working days at most, however this is normally much sooner!
E-codes will be delivered to your registered email address within 3 full working days. Don’t forget to check your junk and spam inboxes too.
Physical cards will be delivered to the address entered at checkout within 10 full working days at most, however this is normally much sooner!
Should the above timeframe pass and you have still not received your order, please fill out a contact us form so we can investigate further. Please don’t forget to include the address you have requested delivery to.
If you have your card number or code details, please contact help@love2shop.co.uk or call 0344 375 0739 to organise a replacement. Please note this team are unable to assist with any non-received orders or queries related to the program.
If you cannot find your card or code details, please contact us so we can provide these to you.
Please note replacing lost cards may incur a fee.
We are sorry to hear this.
Please contact help@love2shop.co.uk or call 0344 375 0739 with your card number or code details, so the team can investigate further.
Please note this team are unable to assist with any non-received orders or queries related to the program.
Has the above not been able to resolve your query?
Please fill out a contact us form below and the team will contact you back!
Please fill out the below form with as much detail about your query as possible.
Please make sure to include your Policy Number(s) in the message below.
Please fill out the below form to contact the team.
If you have ordered a physical product, please be sure to include the address you had requested delivery to in your message below.
We are sorry to hear you are having an issue on our website, please fill out the below form so the team can investigate further.
Please be sure to include details of the issue you are having, webpage URL and any other information you think may help!
Please visit https://www.theaa.com/help-support/contact-us to contact the relevant team
We would first ask you check your statement when logged in to see your award history to see if they have already been awarded.
If you are expecting 2 award for different policies, these may be loaded on seperate date.
Should your award not be loaded after 45 days of your policy renewing, please fill out a contact us form below.
Please be sure to include your Policy Number and date of when your policy had renewed (not when you had requested it be renewed).